FAQs

Reservations can be made online up to the end of the month up to 6 months in advance, but reservations can be made by phone up to 1 year in advance.
However, exceptions may be made for special periods, so please contact us for details.

However, please understand that we may not be able to meet your request depending on the availability on the day of reservation. For those who wish to stay on the upper floors, we recommend the “Tower Tower Excellency Floor,” which is guaranteed to be on the 15th or 17th floor.

For stays in the Tower Wing, a minimum of 2 adults is required.
Available from 1 person for AQUA SQUARE guests.

If the dates and room types you wish to book are fully booked, please call us to be placed on a waiting list.
Please contact the reservation center (TEL : 0557-81-0041).

For cancellations, we charge the following cancellation fees based on the accommodation fee.

7–6 days before your stay: 20%
5–3 days before your stay: 30%
2 days before your stay: 50%
On the day of your stay: 100%

If you fail to notify us of your cancellation, you will be required to pay the accommodation fee in full
*Cancellation fees may vary depending on accommodation plan. Please check the details in each accommodation plan for more information.
*If you made your reservation through a travel agency, the cancellation fee may differ. Please contact your travel agency for more information.

If you find the same plan at a lower price on another site within 24 hours after booking through the official website (limited to available rates), please call the hotel reservation center. If we can verify the claim, we will offer the same rate you reported
However, the following cases are excluded from comparison

Plans with different names or content
Plans sold by travel agents or others where the hotel cannot influence the sale price
Plans in which the rates are not publicly available to general customers
Package plans that include transportation
Plans discounted with coupons or similar offers
Plans that consider points or gift certificates as discounts
Plans where the rates cannot be confirmed online

Also, there may be situations other than those listed above where the best rate guarantee cannot be applied

Check-in time for the Tower Pavilion is 14:00 and check-out time is 11:00.
AQUA SQUARE check-in time is 15:00 and check-out time is 10:00.

Ocean Spa Fuua” can be used before check-in and after check-out (open from 10:00).

*If you use the service before check-in:
Please complete check-in procedures at the hotel reception desk first after your arrival (check-in procedures are available in the morning). Please bring the pass case or ticket that will be given to you at that time and go to ” Ocean Spa Fuua”.
Both the Tower Pavilion and AQUA SQUARE can be used once per person per night free of charge.

Luggage storage is available before check-in and after check-out.
Please feel free to ask at the front desk.

Please complete your check-in by 7:30 PM, as the latest dinner seating is at 7:30 PM
For plans with breakfast only or no meals, please arrive by 11:00 PM for security reasons

You can see the sea from all rooms in the hotel tower
In Aqua Square, only the Ocean View Rooms and Universal Rooms offer a view of the sea
You cannot see the sea from the Courtyard Rooms

You can see the fireworks from all rooms in the hotel tower
In Aqua Square, you can see the fireworks only from the balconies of the Ocean View Rooms and the Universal Rooms. You cannot see the fireworks from the Courtyard Rooms

One accessible and functional universal room is available in the Tower Pavilion and one in
AQUA SQUARE.
Please click here for details. Please contact us for more details.

Both the Tower Pavilion and AQUA SQUARE are located on the 2nd floor.

All guest rooms are non-smoking.
Smoking rooms are available on the 2nd floor of the Tower Wing, and smoking booths are available on the 7th, 10th, 13th, and 16th floors.
AQUA SQUARE has a smoking room on the 3rd floor.
We apologize for the inconvenience, but we ask that guests who smoke use that area.

Wireless LAN (Wi-Fi) is available around the front lobby of both the Tower and Aqua Square, as well as in guest rooms, restaurants,
conference/banquet halls, and other locations.

*Connection may be difficult depending on the connection location and line conditions.

All guest rooms in both the Tower and Aqua Square are equipped with this service.

Dinner buffet: 5:30 PM – 9:30 PM ; Japanese banquet: 6:00 PM – 9:30 PM
Breakfast buffet: 7:00 AM – 10:00 AM

Entry to the dining hall closes at 7:30 PM
Start times may vary depending on the date and venue
The dinner buffet operates in two sittings. Detailed times will be provided at check-in, but please contact us in advance if you have any requests

At our hotel, we are committed to accommodating the needs of guests with food allergies in order to ensure they can enjoy their meals safely and with a peace of mind
If you have a food allergy, please inform us when you make your reservation
Please see this page for more information

Some private rooms are available at the “Koumeitei” kaiseki dining room.
However, due to the limited number of private rooms, they are available upon request.
No private rooms are available for buffet meals.

We are sorry, but we do not offer room service for dinner.
We will prepare it at the restaurant.

No, the baths are not sourced from hot spring water
The bath in the rooms of the hotel tower uses heated fresh water
Rooms in Aqua Square only have a shower booth
Ocean View Rooms are equipped with a multifunctional shower

The private open-air baths called “Excellency Spa” are exclusively for the guests staying on the Excellency Floor of the hotel tower. You can make a reservation upon check-in on the day of your stay
Please note advance reservations are not accepted

People with tattoos or body art (such as tattoos, paint, or stickers) are not permitted to use the grand panoramic bath “Umi no Yu”

We can assist with bouquets and cakes for a fee.
Please see this page for details.

We generally ask that you refrain from bringing in food and drinks
Please use the hotel shop on the 2nd floor of the hotel tower and La Izu Marché on the 2nd floor of Aqua Square

We apologize, but pets are not allowed
However, service dogs such as guide dogs, assistance dogs, and hearing dogs are welcome
Please use a pet hotel in the city of Atami.

Please send a letter to the following address, indicating the date of your stay and the name of your reservation.
10-1 Wadahama Minami-cho, Atami, Shizuoka, 413-8626, Japan Atami Korakuen Hotel
Please contact the front desk (TEL : 0557-81-0041)

Please contact the front desk or the “HOTEL SHOP” and “La Izu Marche” stores.

Please contact us if there is any product you would like to purchase.
We will ship by Kuroneko Yamato Collect (Cash on Delivery).

High school students can stay if they submit a consent form from their guardian
Please fill out the necessary information and bring the consent form with you on the day of your stay to submit it at check-in
We will use the personal information you provide solely for the purpose of this consent form.

*A consent form must be submitted for each high school student staying
*We cannot accommodate stays for guests who are junior high school students or younger without an adult
*University, junior college, and vocational school students do not need to submit a consent form if staying by themselves

Please click here for the consent form

Children aged 0–1 are free of charge, but there is a fee for children aged 2 and above
Elementary school children are charged 70% of the adult rate, and children aged 4 to under elementary school age are charged 50% of the adult rate
Children aged 2–3 are charged a facility usage fee of ¥3,300 without bedding

*If you request additional bedding, it will cost ¥2,200
*Please note that this may vary depending on your booking method or plan, so please check your plan details for more information

For children, the Tower Pavilion offers jinbei (a type of traditional Japanese casual kimono) and the AQUA SQUARE offers indoor wear.
*Only children over 2 years old are allowed.

For the comfort of our guests with babies, we have provided
nursing rooms and baby equipment. Please feel free to use them.
For more information, please see Nursery Details.

We do not have any specific regulations for babies to bathe in the hot springs at our hotel.
We leave the decision to bathe up to the parents or guardians.
As the temperature is around 42°C, please use the baby bath if you need to adjust the temperature, etc.
The following equipment is available in the main bathhouse for your use.

Baby equipment in large bathrooms]
Cribs / Diaper garbage cans / Deodorant / Wipes / Baby bath / Baby bath chairs / Baby soap

*Both men’s and women’s baths are available.
*Please note that the number of items is limited.

Disposable diapers (M, L, XL) are available at the HOTEL SHOP on the 2nd floor of the Tower Building.
Please take advantage of this service.

Baby food is available in the dining room free of charge.
Please click here for details.

Baby Club Benefits / Baby Goods]
Breast Feeding Container / Children’s Hanger / Children’s Mug / Wipes / Wet Wipes
2 Bath Towels / Diaper Wastebasket / Electrical Outlet Cover / Baby Bottle Cleaning Brush (with Detergent)
Baby Bedding / Diapers

We are sorry, but the goods provided as part of the plan benefits are not available for guests staying with other plans.
Nursing room, bathroom equipment, and loaner items are available for use.
Please click here for details.

Free of charge.
Due to the limited number of units available, applications must be made on the day of the event.

*Use of this service is limited to guests staying at the hotel.

Payment can be made in person or by bank transfer prior to the check-in date.
For details, please contact the reservation center (TEL : 0557-81-0041).

Basically, payment is made at the time of check-out.

However, there may be cases where payment is required at check-in due to reservation conditions, etc.

The following cards are accepted
JCB / VISA / Master / AMEX / UC / DC / NICOS / Diners / UFJ / Saison / Debit Card / UnionPay Card / Toyota / AEON

The following services are available
PayPay／d払い／au PAY／楽天ペイ／J-Coin Pay／Alipay／WeChat Pay

Touch payment is not available.

There is no swimming pool.
A 10-minute walk will take you to Marinspa Atami, where you can enjoy hot springs and swimming pools while wearing swimsuits.

There is a 7-Eleven about 10 minutes away on foot.

Please refer to this page.

Guests may use the room for 500 yen (tax included)/unit until 12:00 on the day of check-out.
Ocean Spa Fuuaare available for 500 yen (tax included)/unit for up to 5 hours from the time they enter the parking lot.

For customers using the stores and restaurants, parking is available at 500 yen/vehicle for 2 hours after entry if the amount spent is 2,000 yen (including tax) or more, and at 4 hours after entry if the amount spent is 4,000 yen (including tax) or more.

During busy times, please note that you may be asked to use the adjacent municipal parking lot. Please understand this in advance.
For details, please refer to the “Parking Lot Information” in the Transportation Guide.

A shuttle bus operates between Atami Station and the hotel. No reservation is required
For more details, please refer to the transportation guide